At QQDEWA, fun entertainment starts with awareness and responsibility. We provide the tools, guidance, and support you need to keep gaming a healthy, controlled leisure activity.
For QQDEWA, responsible gaming is not just a slogan — it is at the core of how we operate our platform. We believe that online entertainment should deliver enjoyment without compromising anyone's financial wellbeing, mental health, or social relationships.
Every feature, every promotion, and every product decision at QQDEWA is designed with member wellbeing as the top priority. We continuously invest in technology and procedures that help members stay in control while enjoying their favourite games.
Our platform is open only to individuals aged 18 years and above. This is a line we never compromise on. All new registrations go through a thorough identity verification process to ensure compliance with this age policy.
Responsible gaming means you always maintain full control over your decisions and spending. Here are the core principles we encourage all QQDEWA members to follow:
Problem gambling rarely appears without warning. It usually starts with small behavioural changes that are easy to overlook. Recognising these signs early is key to taking action before the situation becomes more serious.
Frequently spending beyond self-set limits or using money meant for other necessities.
Gaming sessions grow longer without realising it, to the point of affecting sleep, work, or daily responsibilities.
Continuing to play after a loss in hopes of recovering money already lost, which typically results in even greater losses.
Spending less time with family and friends due to a greater interest in playing or concealing playing habits.
Feeling restless, irritable, or distressed when unable to play; mood tied to whether you win or lose.
Lying to loved ones about how much time or money you have spent gaming online.
An honest self-check is the single most important first step. Try to answer the following questions truthfully. If your answer is "Yes" to three or more questions, we encourage you to speak with someone you trust or contact our support team.
This self-check is a basic guide only and is not a clinical diagnosis. If you have concerns, please consult a mental health professional or contact us for a referral to a suitable support organisation.
QQDEWA provides a range of self-control tools that you can activate directly through your account settings. These tools are designed to help you stay in control without needing to contact customer support — everything is right at your fingertips.
Set a maximum deposit amount allowed within a given period. This limit takes effect immediately and can only be decreased right away or increased after a 24-hour waiting period.
Set a maximum duration for each gaming session. When the time limit is reached, you will be notified and the session will end automatically.
Set a maximum loss amount allowed per day, week, or month. Once this limit is reached, your account will not permit any additional wagering for that period.
Activate a break period ranging from 24 hours to 6 weeks. During this time, you will not be able to log in or make any deposits into your account.
Full self-exclusion options ranging from 6 months to 5 years, or permanently. All active balances will be processed for withdrawal and the account will be fully closed.
Receive notifications when you have been playing for a set duration or when you are approaching your budget limit.
Managing your money wisely is the foundation of a responsible gaming experience. QQDEWA provides a flexible yet effective deposit limit system to help you stay in control of your finances.
When you set a deposit limit, our system enforces it automatically — no exceptions, no workarounds. This is the guarantee we extend to every member who is serious about responsible gaming.
Sometimes, the best step you can take is to pause. QQDEWA offers two main options for members who want to take a break from the platform:
Break from Play (Cool-off Period) is a temporary pause option that can be set between 24 hours and 6 weeks. During this period, you cannot make deposits or play, but you can still log in to view your transaction history or withdraw any remaining balance. This is suitable for those who just need a short break to reflect on their gaming habits.
Self-Exclusion is a stricter, long-term option ranging from a minimum of 6 months to 5 years, or permanently. When self-exclusion is activated:
QQDEWA takes a zero-tolerance approach to underage use of the platform. Our platform is strictly for adults aged 18 and above, with no exceptions.
The steps we have in place to prevent underage access include:
Advice for parents and guardians: Make sure your device is password-protected and that children do not have access to your account or login credentials. If you suspect your account has been accessed by an underage individual, contact our support team immediately.
If you or someone you know is struggling with gambling-related issues, it is important to remember that help is always available. Seeking help is a sign of courage, not weakness.
The QQDEWA support team is trained to assist members who need guidance on responsible gaming. You can reach us via:
Beyond QQDEWA's internal support, there are also independent organisations in Malaysia that provide professional and confidential assistance to those affected by problem gambling. Do not hesitate to reach out to a qualified professional if you feel that is what you need.
We don't just provide entertainment — we build a safe, fair, and responsible gaming ecosystem for every member.
Deposit limits, time limits, loss limits, gaming breaks, and self-exclusion — all can be activated directly from your account settings with no waiting and no need to contact anyone.
Our integrated KYC system ensures that only individuals aged 18 and above can fully use the platform. No shortcuts, no exceptions.
Our system automatically detects at-risk gaming patterns and will proactively reach out to the relevant members with appropriate support information.
Our trained support team is ready to assist you at any time — whether to activate a limit, request a break from play, or simply get some guidance.
QQDEWA does not use pressure tactics to encourage members to spend more. Our promotions are designed to deliver value, not to exploit anyone's playing habits.
From personal data protection to financial transaction security, every aspect of our platform is built with member safety and wellbeing as the top priority.
Enjoy the best online entertainment with full confidence that our platform always has your best interests at heart, not the other way around.